If you have had an accident or need to make a claim against your insurance policy, we are here to guide you through the claims process.


If there is any chance that someone may have been injured, or suffered as a result of the accident, then you absolutely must file the claim. If you choose not to file it, and a lawsuit is filed later, you won’t have the insurance policy to protect you from the claim.

However, in some situations it makes sense to not file a claim, thereby keeping your insurance record clean, which will keep your rates from going up.

If you think this may be possibility for your situation, read this detailed report before you make your decision.


As your independent insurance agent, our goal is to make your claim process go smoothly.  Here are the steps to follow when making a claim:

  • First, please contact the insurance company directly to give them notice of the claim. The insurance company will then notify us of your claim.
  • If you need to make a claim and would like our assistance with the submission, we will be happy to discuss the details with you.  In most cases, you will need to speak with the Insurance Carrier directly to report the details yourself, but we can help you to ensure that your claim is correctly processed. Simply contact our office to request assistance.
  • After your claim has been processed, we will follow up with you to inquire about your experience.  We want to know that you were treated well and your claim was resolved.

If you feel that you are not being treated fairly, or if you need some help through the process, please contact us.  We are always here to assist you.

Contact Us


Have Questions? We’re happy to help!

If you have any questions at all, please contact us; we are open 7 days a week. We'll get back to you as soon as we can, usually within 1 business day.

Prime Insurance Centre Ltd


Monday - Friday
8:30am - 9:00pm

8:30am - 6:30pm

Sunday & Statutory Holidays
10:00am - 5:30pm

Your Greater Vancouver Insurance Broker

Our outstanding service and insurance expertise has earned us a reputation for excellence and a wide-ranging client base across the lower mainland, and throughout the province of British Columbia. No matter where in BC you are located, Prime Insurance Centre Ltd will make sure you’re covered, with personal and commercial insurance plans that protect your family, home, business, and other property.

Below are some of the communities we serve, but regardless of your location in BC, we are here to meet your insurance needs.

  • Vancouver Insurance Broker
  • Richmond Insurance Broker
  • New Westminster Insurance Broker
  • Surrey Insurance Broker
  • Burnaby Insurance Broker
  • Port Moody Insurance Broker
  • Langley Insurance Broker
  • North Vancouver Insurance Broker
  • Port Coquitlam Insurance Broker
  • White Rock Insurance Broker
  • West Vancouver Insurance Broker
  • Coquitlam Insurance Broker
  • Delta Insurance Broker
  • Maple Ridge Insurance Broker